Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use mirqueluva's financial leadership platform.
Last updated: March 15, 2025
Information We Collect
At mirqueluva, we collect information that helps us provide better financial leadership education and services. This happens when you interact with our platform, register for programs, or communicate with our team.
| Data Type | Examples | Purpose |
|---|---|---|
| Personal Information | Name, email address, phone number, business details | Account creation, communication, course delivery |
| Learning Data | Course progress, quiz results, participation metrics | Personalised learning experience, progress tracking |
| Technical Information | IP address, device type, browser information, usage patterns | Platform security, performance optimisation |
| Communication Records | Support tickets, feedback forms, consultation notes | Customer support, service improvement |
We don't collect sensitive financial account details or passwords. Any financial information discussed during consultations remains confidential and is stored securely with limited access.
How We Use Your Information
Your information helps us deliver exceptional financial leadership education and support. We're transparent about how we use what you share with us.
We never sell your personal information to third parties. Your data is used exclusively to enhance your learning experience and provide the financial leadership education you've signed up for.
Data Sharing and Third Parties
We work with trusted partners to deliver our services, but we're selective about who we share information with and always ensure appropriate protections are in place.
We may share your information with:
All third-party providers sign data processing agreements that require them to handle your information according to Australian privacy standards. We regularly audit these relationships to ensure compliance.
Your Rights and Control
You have significant control over your personal information. Australian privacy law gives you specific rights, and we make it easy to exercise them.
Access Your Data
Request a copy of all personal information we hold about you, including learning progress and communication history.
Correct Information
Update your personal details, business information, or correct any inaccurate data in your profile.
Delete Your Account
Request complete deletion of your account and associated data, subject to legal retention requirements.
Control Communications
Opt out of marketing emails while maintaining access to essential course and account communications.
To exercise these rights, email us at info@mirqueluva.com with your request. We'll respond within 30 days and verify your identity before processing any changes. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.
Data Security and Protection
We take data security seriously, especially given the financial nature of our education programs. Multiple layers of protection safeguard your information.
We store data in Australian data centres that comply with local sovereignty requirements. International transfers only occur with adequate safeguards and your explicit consent where required.
Data Retention and Deletion
We keep your information only as long as necessary to provide services and meet legal obligations. Different types of data have different retention periods.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of active subscription plus 2 years | Account management, potential re-enrollment |
| Learning Records | 7 years after course completion | Educational compliance, certification validation |
| Financial Records | 7 years from transaction date | Australian tax and business record requirements |
| Communication Logs | 3 years from last contact | Customer service quality, dispute resolution |
When retention periods expire, we securely delete information using methods that make recovery impossible. You can request earlier deletion of most data types, though some records must be kept for legal compliance.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your experience and understand how you interact with our platform. We're transparent about what we track and why.
You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use cookies for advertising or tracking across other websites.
Children's Privacy
mirqueluva's financial leadership programs are designed for business professionals and aren't intended for individuals under 18. We don't knowingly collect information from minors.
If we become aware that someone under 18 has provided personal information, we'll delete it promptly and may contact parents or guardians as required by Australian privacy law.
Changes to This Policy
We update this privacy policy as our services evolve and privacy regulations change. Significant changes will be communicated directly to active users.
We'll email you about material changes at least 30 days before they take effect. Continued use of our services after changes indicates acceptance of the updated policy.
Previous versions of this policy are archived and available upon request. We maintain detailed change logs showing what's been modified and when.
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your information, we're here to help.
Email: info@mirqueluva.com
Phone: +61251041266
Address: 6 Island Cl, Mackay QLD 4750, Australia
For formal privacy complaints, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au